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The Local SEO Holiday Checklist You Could Even Say It Glows

Posted by MiriamEllis

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You know Dasher and Dancer and Prancer and Citations

If you’re in charge of the local search marketing for a business, you’ve got two groups to please at the holidays: your clients/superiors and consumers. You don’t want to be kicked out of the reindeer games on January 2nd, so let’s dive into an organized checklist of the most important things you can do to maximize outreach and profits in the coming weeks, making everyone (including you) a winner!


Local business listings accurate

If you’re not already on top of this (maybe using SaaS like Moz Local to ensure your listings on the key platforms are accurate), potential shoppers may end up someplace other than your storefront. Weird versions of your name, old phone numbers, and former street addresses can misdirect your customers or contribute to your failure to be found in the local packs at all. The truth is, November can be a bit late to sign up for a local listing management product in time for holiday victories, so you may have to make fast manual fixes where you can. The Moz Check Listing tool can help you quickly hunt down inaccurate listings. Found a ton of them? Fix whatever data errors you can this year, and make a New Year’s Resolution you’ll keep to undertake professional citation management in Q1 so bad data isn’t still undermining sales and rankings in Q4 2018.

Duplicate listings closed

Related to item one, if you didn’t get duplicates closed earlier in the year and Check Listing is showing you a bunch of them, the fact is that you may not get this completely squared away by the holidays. It can take weeks (sometimes months!) to get certain platforms to resolve duplicate listings. This is the case whether you’re doing it manually or via software, so do what you can as quickly as you can (Google can be surprisingly quick at this) and vow to get this task nailed down completely before the first jingle bell rings next year.

Google My Business special hours added

Extended hours can make a fundamental difference in revenue, and happily, adding them to your GMB listing is a quick fix. Google offers this list of holidays for which they support special hours (including Kadooment Day which Google just taught me is a harvest festival in Barbados!) Here’s Google’s complete tutorial on adding special hours via a variety of methods, including mobile and bulk uploads. Accuracy across all locations matters, of course, as the last thing you want is to create negative brand impressions if customers arrive, gift-list in hand, only to find doors closed for the day. Negative brand impressions lead to negative reviews, which lead to negative trends in conversions, so check your own list of corporate-approved extended hours twice before adding them to GMB.

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Website pages updated

Doubtless, the brand you are marketing has plans for featuring holiday specials on its website, but while you’re adding extended hours to local business listings, be sure website landing pages/contact pages/home pages display updated hours, too, dispensing with potential confusion. Dealing with multiple locations? Landing pages are a great place to highlight holiday specials specific to certain branches of a business.

Complaint-ready, both on and offline

While many people cherish seasonal shopping trips, others find the holidays to be stressful, and psychologists continue to weigh in on how proposed phenomena like Seasonal Affective Disorder factor into changes in winter mood. Suffice it to say that even the jolliest of us can get frazzled in a crowded shopping mall and may not be at our most forgiving when customer service lets us down. Don’t leave it up to chance whether unhappy shoppers will let disappointments go or vent their frustrations in a stinging and costly negative review.

Urge management to hold a first-time or refresher course to train all public-facing staff in complaint resolution, equipped with a clear hierarchy for escalating problems, and publish your complaint phone/text hotlline on in-store signage and on the company website. This holiday season, I highly recommend giving your clients or higher-ups the gift of Mike Blumenthal’s free eBook, Build a Better Business with Complaints to fully explore the vital role offline sentiment management plays in digital marketing.

Google Posts brainstormed and ready to go

Speaking of gifts, Google is giving one in the form of microblogging right on your Knowledge Panel in 2017. Google Posts is a perfect way to instantly highlight your Black Friday/Cyber Monday deals, your philanthropic outreach, holiday events and other newsworthy items. There are so many options when it comes to social outreach, and other platforms may be stronger performers for you, but I’d use this year’s holiday season to experiment with the new Google Posts feature. Line up some short, exciting content and schedule it.

Best image size is around 750 x 750, only the first 100 characters appear live on your post, and posts stay live for 7 days, unless you schedule an event which will remain live until the event ends. For more tips, I recommend Joy Hawkins’ 12 Things to Know to Succeed with Google Posts.

Other social media ready to go

Whether it’s Facebook, Twitter, Snapchat, or Pinterest that your customers rely on most, having your messaging pre-planned the stress of last-minute scrambles to think of something to say. Make a spreadsheet and schedule for your outreach, refined down to the last pixel and character. And don’t just sell; look at how creative agencies told compelling social stories this time last year.

Analytical tracking in place

UTM codes added to the links in your socially-promoted URLs? Google Analytics set up to help you analyze traffic and conversions to local landing pages? A nod to GMB Insights or your Moz Local dashboard’s Insights component so you can evaluate how many clicks-to-call, clicks-for-directions and clicks-to-website your listings are driving? What about call tracking that doesn’t interfere with NAP consistency? If tracking local campaigns is new to you, Nick Pierno’s recent post will get you started swiftly. The goal here is that, when the confetti settles, you’ve got data to analyze so that you can strategize for new-year improvements.

Empathy engaged

It has been one rough year in North America. We’ve experienced life-altering man-made and natural disasters. Even if a given shopper hasn’t personally suffered losses in a fire or hurricane in 2017, chances are good in our interconnected society that they know someone who has. Sadly, these tragedies are going to be in the minds and hearts of many as they set out to make spirits bright for their loved ones this holiday season.

I can’t think of a better time to acknowledge reality and offer a proactive means of some consolation for everyone involved. Encourage clients and management to dig deep into their brand’s store of empathy, letting shoppers know that a percentage of sales or some other benefit is going towards relief and recovery in affected communities. Give people a chance to feel that they are taking care of neighbors while also taking care of their own. Knowing we can help is a powerful step along the healing path.


Good service is your guiding light!

The good news is, if you make a best effort at a lot of little things on the checklist in an organized fashion, they total up to a bright local business that’s covering its customer service bases. If there’s one thing the digital marketing industry has become increasingly aware of with each passing year, it’s how everything circles back to the customer.

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You can do this! If you can envision shoppers interacting both online and offline with the business you’re marketing, you can see how to serve them best, and seriously – then all the reindeer will love you – clients, customers, teammates, and CEOs included! Wishing you success and satisfaction in your work as we put a bow on 2017.

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Link Strategies that Stand the Test of Time: A Tribute to Eric Ward (Link Moses) – Whiteboard Friday

Posted by randfish

This week, we pay a special tribute to the late SEO pioneer Eric Ward. His link strategies formed the foundation of many of today’s smartest approaches to links, and in this Whiteboard Friday, Rand covers several that are as relevant today as they were when Eric first started talking about them.

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Link strategies that stand the test of time

Click on the whiteboard image above to open a high resolution version in a new tab!

Video Transcription

Howdy, Moz fans, and welcome to a special edition of Whiteboard Friday. This week we are paying an honorary tribute to our friend, lost but not forgotten, Eric Ward.

Eric was one of the pioneers of the SEO industry. In fact, he was a link strategist and a creator of links for websites before search engines even valued links on the internet. He was the very first link marketer that Amazon.com hired. He had a testimonial from Jeff Bezos on his website, from Google’s Matt Cutts from many years ago, and worked with hundreds, if not thousands, of organizations to improve their link strategies.

Beyond that, Eric was a remarkable contributor to the field of SEO through conferences and events, through webinars, through his blog and his Twitter account, and through countless conversations with SEOs like me. In fact, Eric was one of the first people who helped me to understand how link strategy worked, and I have many, many fond memories of him.

I’d also like to say that Eric and I had a number of phone calls and emails over the years about mental and emotional health. I know that’s something that both of us have struggled with. I know that it’s something that many of us in the entrepreneurial and technology worlds struggle with, and it’s an issue that deserves more openness and more attention. I hope that we can do that and that I can do that here at Moz.

But, of course, this is Whiteboard Friday, and since we’re honoring Eric, what I want to help today with is talking about some of his link strategies that stand the test of time. These are high level concepts, which we often dig into the very weeds and the details here on Whiteboard Friday, but I think it pays to pull back a little and think about links from a big-picture perspective.

For those of you who are active link builders and link strategists, much of this might be familiar. But I bet for your clients, for your teams, for your bosses, for the people that you work with, this sort of strategic level thinking sometimes goes ignored, and it means that you don’t always get the credit that you should. So let’s take some of the lessons. These are just a tiny handful of the plethora of value that Eric has provided over the decades that he had been in our field.

1. People and organizations link because:

First off, Eric liked to talk about why people and organizations link, and I think there’s actually some excellent tactical and strategic thinking in here.

A. Content is deserving of their recognition

First off, he talked about how the content that they would link to is actually deserving of their recognition, which I think makes intuitive sense, but is something that is often not considered in a link building list. When we create our lists, we sometimes ignore that.

B. They have a non-financial incentive to link

Which makes sense. If you’re trying to get someone to link, they need to have a reason, an emotional reason, a business-driven reason, a partnership-driven reason. If it’s financial, of course, the search engines will penalize it or eventually penalize it.

C. The right person made them aware that the citation should exist

This was the form of work that Eric concentrated on particularly early in his career, when he was a very tactical link strategist, and I think it makes great sense, but is so often ignored, that we don’t find the right people in our organizations to make that connection, that we don’t actually make the organizations that should link to us aware of why a link should happen and where it should exist, and that this work, while very manual, is also very powerful. It can drive direct traffic, and of course it drive rankings in search engines.

D.The content actually matters to their audience

That whoever you’re reaching out to, this reason, this incentive needs to connect with their audience. Otherwise, Google is unlikely to count that link, and visitors are unlikely to click on that link. I actually think personally that the two might be related, that there’s some form of browser level data, user and usage level data that Google is using here.

E. That content is new (or recently updated)

I found this fascinating that Eric pointed out that it is vastly easier, vastly easier to get content to earn links from its audience, from a target if it is new or recently updated. It’s much more challenging to do that with older content, which is one of the reasons why a lot of the strategies or a lot of the tactical elements that he proposed, when working with his clients, centered around: How are we going update, redo, or make something new that is going to cause all of these things to be true?

I think if you can check off these five, you have got a great set to be able to go out and pitch people on why those links should exist.

A quote from Eric: “Identify and contact venues that would be inclined to care about the new content enough to write about it and/or to link to it.” I think that really is PR. That’s public relations, just in a digital marketing capacity and really a huge part of what successful outreach looks like.

2. Great execution is a result of strategy and planning

Next up, great execution is a result of strategy and planning. I know. Who knew? What’s true in every other part of the business world and every other part of the world of things that get accomplished is also true in link building? Yes, it is.

A. Strategy flows from understanding your topic and online space

Eric liked to say that strategy flows from a deep understanding of the topic and the space, which is why a lot of these services that you might find online, that are very inexpensive or very scalable, don’t work very well in links, because they don’t have that deep topic and deep space understanding. When you have a deep understanding of the topic and the space, you can better target your link earning abilities.

B. A blueprint of how to earn links from various types of targets dramatically increases the odds of success.

So two interesting things in here. If you have a blueprint, that means you have a structure for how you’re going to target and how you’re going to outreach. If you consider various types of targets, and Eric mentions a number of these on his website. I’m planning to link to link to a bunch of resources in this Whiteboard Friday from Eric around this. If you choose those various types of targets, you will over time discover which ones are consistently high performing for you and have the best opportunity to earn you the links that will make a difference in your campaigns.

Eric would say what we do, and he’s using “we” here to refer to link strategists rather than just link builders, “What we do is to help content find the audience it was intended for and the audience find the content.” I love that. It has a beautiful simplicity to it, but also a deep strategy that unfortunately a lot of link building campaigns don’t pay attention to.

3. Short-term thinking leads to devaluation, penalties, and poor results

Eric was extremely passionate, if you ever spent time with him or listened to one of his webinars or interviews, he was very passionate about this idea that…

A. Links that would exist, even if Google and Bing did not, are almost always the ones that provide the most value. That’s both in traffic and in rankings.

Eric had this wonderful nomenclature. He was known as Link Moses, and Link Moses had these commandments about link building. He said, “The link schemer may eat today, but the link earner eateth from a bountiful table for a lifetime.” I think that’s a beautiful sentiment.

Folks, if Eric has provided you with value, and I can assure you that if you are in the link world, almost all of us, who have anything worthwhile to share, have earned our ideas from people who have learned from Eric or from Eric himself. His family is grieving, and it would be wonderful if we could help show them support. Geraldine and I, my wife and I have done so, and I’d encourage you to do so as well.

Danny Sullivan, who’s now with Google, but of course who was behind Search Engine Watch and Search Engine Strategies and then Third Door Media, has set up a donation page that will go directly to his family at bit.ly/ericward2017. I think it would be wonderful if the Moz community and all of us who have benefitted so much from Eric’s help over the years paid him that respect.

Thanks very much.

Take care.

Video transcription by Speechpad.com

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How to Use Keyword Explorer to Identify Competitive Keyword Opportunities

Posted by hayleysherman

You may have heard by now that Moz launched a new feature within Keyword Explorer last week. We heard your requests, and we’re super-excited for you to check out the new addition. The tool has been expanded to allow you to search by URL: an easy way to understand what keywords an exact URL, subdomain, or entire domain is ranking for.

As Rand pointed out, this feature of Keyword Explorer is multifunctional and can solve a lot of different problems. For this blog post, I’ll cover a workflow for identifying low-hanging fruit when it comes to your competitors’ keywords.

The question of “How do I utilize competitive data to my advantage?” is one we hear a lot as SEOs. How do we know what a competitor is ranking for, and how can we use that to help direct our own strategy? Many great SEO tools out there tap into what can be described as a keyword universe – a database of keywords the tool maintains that a given site can rank for. In this universe of keywords, you can search to see how your site performs. You can also search any other site to see how it performs, which is where the competitive data comes into play. Our new feature does just that.

If you want to follow along, hop into Keyword Explorer! The search bar will allow you to:

  • Search by keyword (as you always have!)
  • Search by root domain
  • Search by subdomain
  • Search by exact page

Follow along in Keyword Explorer

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Find keyword opportunities at the intersection point

For this example, I’ll use local Seattle doughnut shop Top Pot Doughnuts. Since we know the doughnut game can be a competitive one, Top Pot might want to get an idea of the keywords that a few other Seattle shops are ranking for. The competitors I’ve used are in a similar geographical area and sell similarly delicious products.

Start by entering the URL into Keyword Explorer. To keep it broad, I’d recommend beginning with the “root domain” function. You’ll be pulled into a Site Overview for your domain – including the number of ranking keywords each site has, the top positions the keywords sit in, as well as the Page Authority and Domain Authority of the site you searched for. You’ll see a sneak peek of the top ranking keywords beneath that.

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Drop two competitors into the two boxes up at the top, and click “Compare sites.” The tables will populate with data on the two competitors’ sites, and the top ranking keywords for all three.

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Click through to the full report of Top Ranking Keywords. You’ll see a Venn diagram and two columns added in with competitors’ data. Click on any of the overlapping areas in the Venn Diagram to see the keywords that you and one or both competitors have in common.

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We’ve now entered into an ideal spot in that keyword universe we talked about earlier – a list of keywords that your site is ranking for that your competitors are also ranking for. This is the intersection point where you can find perfect keyword opportunities. Where is the competitor doing well that you are not?

(Side note: You’re not starting from scratch here, because you’re already ranking for these keywords. This means there’s a great opportunity for improvement in an area where you likely have some content or some authority.)

A great next step is to click on the header to sort by one of your competitor’s highest rankings. Identify the keywords that each competitor is ranking best for – those might be an area for you to focus on. Are these keywords applicable to what you do? If the answer is yes, there are a couple good courses of action: Add them straight into a Moz Pro campaign to start tracking your ranking progress, or add them into a Keyword Explorer list for further investigation.

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If you do add these into a Keyword List, you might want to pop into the list and sort by metrics like Difficulty or Organic CTR. This will help you determine how to prioritize the new keywords.

Tracking and taking action in Moz Pro

Once you’ve discovered these competitive keywords, push them into a Moz Pro campaign! That way, you can measure a baseline for keyword performance and get ready to track your improvements against it over time. You can either add them to a campaign manually in the Add & Manage Keywords section, or add them to a campaign directly from Keyword Explorer.

Stay organized by labeling your keywords. You may want to label them by product, service, or even by the name of the competitor that was ranking for them back in Keyword Explorer. Once a label (or multiple labels) are in place, you can filter by those labels within the campaign to see which keywords are seeing movement, and which ones you may still need to spend more time on.

Jump into the SERP features section of your campaign, and filter by label to view the new keywords you’ve added in. Do any of the new keywords have a featured snippet opportunity? Use that knowledge to dictate how you structure the content for those topics. (Don’t know what I’m talking about? Not to worry. Here’s a great glossary of SERP features, what they mean, and how to become featured.)

And there you have it! We hope Keyword Explorer’s new addition will help you through the journey of keyword research, from start to finish. Let us know how this flow is working for you.

Start exploring Keywords by Site

Can’t get enough keyword research in your life? Check out our workshops through Moz Training for a deeper dive into best practices and strategies.

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Help Us Improve: The 2017 Moz Blog Reader Survey Is Here

Posted by Trevor-Klein

It’s been a couple of years since we last asked you all about what you enjoy most (and least) about the Moz Blog, and to say our company and our industry had changed in those couple of years would be an enormous understatement.

We saw SERPs continue to add new features and far more featured snippets, as well as shifting massively toward HTTPS results.

Here at Moz, we launched Keyword Explorer, rebuilt our Site Crawl, and made a strategic shift to refocus on our core strength of SEO. We added features to Moz Local, too, emphasizing the importance of local SEO to all businesses with a physical presence.

You get the idea.

With so much having changed, we wanted to be sure we’re still living up to the high standards we set for this blog, and that we’re still providing as valuable an experience as we can for you all. That’s where you come in today.

If you’ve got time, please consider going through the survey below, which asks about who you are, what challenges you face, and what you’d like to see more of on the Moz Blog.

We’ll publish the results along with our takeaways in a few weeks, and will use them to guide our work going forward. From all of us at Moz, thanks in advance for your time!

(If the embedded survey isn’t showing up properly below, click here to take it in a new tab.)

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Unfiltered: How to Show Up in Local Search Results

Posted by sherrybonelli

If you’re having trouble getting your local business’ website to show up in the Google local 3-pack or local search results in general, you’re not alone. The first page of Google’s search results seems to have gotten smaller over the years the top and bottom of the page are often filled with ads, the local 7-pack was trimmed to a slim 3-pack, and online directories often take up the rest of page one. There is very little room for small local businesses to rank on the first page of Google.

To make matters worse, Google has a local “filter” that can strike a business, causing their listing to drop out of local search results for seemingly no reason often, literally, overnight. Google’s local filter has been around for a while, but it became more noticeable after the Possum algorithm update, which began filtering out even more businesses from local search results.

If you think about it, this filter is not much different than websites ranking organically in search results: In an ideal world, the best sites win the top spots. However, the Google filter can have a significantly negative impact on local businesses that often rely on showing up in local search results to get customers to their doors.

What causes a business to get filtered?

Just like the multitude of factors that go into ranking high organically, there are a variety of factors that go into ranking in the local 3-pack and the Local Finder.

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Here are a few situations that might cause you to get filtered and what you can do if that happens.

Proximity matters

With mobile search becoming more and more popular, Google takes into consideration where the mobile searcher is physically located when they’re performing a search. This means that local search results can also depend on where the business is physically located when the search is being done.

A few years ago, if your business wasn’t located in the large city in your area, you were at a significant disadvantage. It was difficult to rank when someone searched for “business category + large city” simply because your business wasn’t physically located in the “large city.” Things have changed slightly in your favor which is great for all the businesses who have a physical address in the suburbs.

According to Ben Fisher, Co-Founder of SteadyDemand.com and a Google Top Contributor, “Proximity and Google My Business data play an important role in the Possum filter. Before the Hawk Update, this was exaggerated and now the radius has been greatly reduced.” This means there’s hope for you to show up in the local search results even if your business isn’t located in a big city.

Google My Business categories

When you’re selecting a Google My Business category for your listing, select the most specific category that’s appropriate for your business.

However, if you see a competitor is outranking you, find out what category they are using and select the same category for your business (but only if it makes sense.) Then look at all the other things they are doing online to increase their organic ranking and emulate and outdo them.

If your category selections don’t work, it’s possible you’ve selected too many categories. Too many categories can confuse Google to the point where it’s not sure what your company’s specialty is. Try deleting some of the less-specific categories and see if that helps you show up.

Your physical address

If you can help it, don’t have the same physical address as your competitors. Yes, this means if you’re located in an office building (or worse, a “virtual office” or a UPS Store address) and competing companies are also in your building, your listing may not show up in local search results.

When it comes to sharing an address with a competitor, Ben Fisher recommends, “Ensure that you do not have the same primary category as your competitor if you are in the same building. Their listing may have more trust by Google and you would have a higher chance of being filtered.”

Also, many people think that simply adding a suite number to your address will differentiate your address enough from a competitor at the same location – it won’t. This is one of the biggest myths in local SEO. According to Fisher, “Google doesn’t factor in suite numbers.

Additionally, if competing businesses are located physically close to you, that, too, can impact whether you show up in local search results. So if you have a competitor a block or two down from your company, that can lead to one of you being filtered.

Practitioners

If you’re a doctor, attorney, accountant or are in some other industry with multiple professionals working in the same office location, Google may filter out some of your practitioners’ listings. Why? Google doesn’t want one business dominating the first page of Google local search results. This means that all of the practitioners in your company are essentially competing with one another.

To offset this, each practitioner’s Google My Business listing should have a different category (if possible) and should be directed to different URLs (either a page about the practitioner or a page about the specialty they should not all point to the site’s home page).

For instance, at a medical practice, one doctor could select the family practice category and another the pediatrician category. Ideally you would want to change those doctors’ landing pages to reflect those categories, too:

Doctorsoffice.com/dr-mathew-family-practice

Doctorsoffice.com/dr-smith-pediatrician

Another thing you can do to differentiate the practitioners and help curtail being filtered is to have unique local phone numbers for each of them.

Evaluate what your competitors are doing right

If your listing is getting filtered out, look at the businesses that are being displayed and see what they’re doing right on Google Maps, Google+, Google My Business, on-site, off-site, and in any other areas you can think of. If possible, do an SEO site audit on their site to see what they’re doing right that perhaps you should do to overtake them in the rankings.

When you’re evaluating your competition, make sure you focus on the signals that help sites rank organically. Do they have a better Google+ description? Is their GMB listing completely filled out but yours is missing some information? Do they have more 5-star reviews? Do they have more backlinks? What is their business category? Start doing what they’re doing only better.

In general Google wants to show the best businesses first. Compete toe-to-toe with the competitors that are ranking higher than you with the goal of eventually taking over their highly-coveted spot.

Other factors that can help you show up in local search results

As mentioned earlier, Google considers a variety of data points when it determines which local listings to display in search results and which ones to filter out. Here are a few other signals to pay attention to when optimizing for local search results:

Reviews

If everything else is equal, do you have more 5-star reviews than your competition? If so, you will probably show up in the local search results instead of your competitors. Google is one of the few review sites that encourages businesses to proactively ask customers to leave reviews. Take that as a clue to ask customers to give you great reviews not only on your Google My Business listing but also on third-party review sites like Facebook, Yelp, and others.

Posts

Are you interacting with your visitors by offering something special to those who see your business listing? Engaging with your potential customers by creating a Post lets Google know that you are paying attention and giving its users a special deal. Having more “transactions and interactions” with your potential customers is a good metric and can help you show up in local search results.

Google+

Despite what the critics say, Google+ is not dead. Whenever you make a Facebook or Twitter post, go ahead and post to Google+, too. Write semantic posts that are relevant to your business and relevant to your potential customers. Try to write Google+ posts that are approximately 300 words in length and be sure to keyword optimize the first 100 words of each post. You can often see some minor increases in rankings due to well-optimized Google+ posts, properly optimized Collections, and an engaged audience.

Here’s one important thing to keep in mind: Google+ is not the place to post content just to try and rank higher in local search. (That’s called spam and that is a no-no.) Ensure that any post you make to Google+ is valuable to your end-users.

Keep your Google My Business listing current

Adding photos, updating your business hours for holidays, utilizing the Q&A or booking features, etc. can help you show off in rankings. However, don’t add content just to try and rank higher. (Your Google My Business listing is not the place for spammy content.) Make sure the content you add to your GMB listing is both timely and high-quality content. By updating/adding content, Google knows that your information is likely accurate and that your business is engaged. Speaking of which…

Be engaged

Interacting with your customers online is not only beneficial for customer relations, but it can also be a signal to Google that can positively impact your local search ranking results. David Mihm, founder of Tidings, feels that by 2020, the difference-making local ranking factor will be engagement.

engagement-ranking-factor.jpg

(Source: The Difference-Making Local Ranking Factor of 2020)

According to Mihm, “Engagement is simply a much more accurate signal of the quality of local businesses than the traditional ranking factors of links, directory citations, and even reviews.” This means you need to start preparing now and begin interacting with potential customers by using GMB’s Q&A and booking features, instant messaging, Google+ posts, responding to Google and third-party reviews, ensure your website’s phone number is “click-to-call” enabled, etc.

Consolidate any duplicate listings

Some business owners go overboard and create multiple Google My Business listings with the thought that more has to be better. This is one instance where having more can actually hurt you. If you discover that for whatever reason your business has more than one GMB listing, it’s important that you properly consolidate your listings into one.

Other sources linking to your website

If verified data sources, like the Better Business Bureau, professional organizations and associations, chambers of commerce, online directories, etc. link to your website, that can have an impact on whether or not you show up on Google’s radar. Make sure that your business is listed on as many high-quality and authoritative online directories as possible and ensure that the information about your business especially your company’s Name, Address and Phone Number (NAP) — is consistent and accurate.

So there you have it! Hopefully you found some ideas on what to do if your listing is being filtered on Google local results.

What are some tips that you have for keeping your business “unfiltered”?

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